💡 Before You Contact Us Please check the "Frequently Asked Questions" below, as you may find a quick solution. If you cannot find a solution, please contact us via the email address at the bottom of this page. We typically reply within 1-2 business days.
Q. I can't proceed past the onboarding.
There might be a temporary network issue. Please check your internet connection and try restarting the app. If the issue persists, please contact support.
Q. I can't chat with my Shadow / No response from Shadow.
This may be due to high server traffic or network conditions. Please wait a few minutes and try again, or restart the app.
Q. How to delete my account
You can delete your account anytime from "Settings" > "Delete Account" within the app. Please note that once deleted, your data is permanently removed and cannot be restored.
If your issue is not resolved, or if you have any feedback or requests, please contact us at the following email address: